The Sensor Faults and Warnings Report in the IPS Data Management System helps clients proactively monitor and troubleshoot sensor-related issues. Below is a breakdown of each fault type included in the report, along with explanations and suggested actions where applicable.
Description: The terminal has not reported any transactions in the past 7 days.
What this means: This may indicate the space is not in use, or the terminal is not functioning.
Recommended Action: Confirm whether the space is intended to be inactive. If not, inspect the terminal for power or hardware issues.
Description: The terminal has not connected to the system in the past 4 days.
What this means: This communication failure will prevent sensor functionality.
Recommended Action: Check for power loss, hardware malfunction, or network issues.
Description: The terminal’s radio has not reported in the last 3 days.
What this means: This could indicate a loose Bluetooth module or a failed radio component.
Recommended Action: Inspect the terminal’s internal components and replace any damaged parts.
Description: The sensor’s last reported voltage was low.
What this means: The battery is likely near the end of its life or already dead.
Recommended Action: Schedule a battery replacement to avoid sensor downtime.
Description: A previously working sensor is no longer reporting, but the terminal is online.
What this means: The sensor may have a dead battery, be physically damaged, or removed.
Recommended Action: Inspect the sensor in the field and replace if needed.
Description: The sensor’s radio is connected, but the main processor is not responding.
What this means: This often points to a partial internal sensor failure.
Recommended Action: Power cycle the sensor by disconnecting and reconnecting the battery connector.
Description: The meter has never connected to a sensor.
What this means: This may be due to a missing or incorrect binding code, or the sensor may be off.
Recommended Action: Confirm the binding code and ensure the sensor is powered and properly installed.
Description: Communication is working, but the sensor state is not changing.
What this means: This may be caused by:
Long-duration parking
Sensor obstruction
Poor calibration
Vandalism or tampering
Recommended Action: Visually inspect the area and recalibrate the sensor if necessary.
Description: An unknown detection failure occurred.
What this means: The system cannot automatically classify the issue.
Recommended Action: Contact IPS Support for additional investigation.
Need Help?
If you have questions about your Sensor Faults and Warnings Report or need assistance troubleshooting, please contact your IPS Client Service Manager.